convedo offers a range of support services to manage, monitor and maintain the reliability and operational availability of your choosen platform.
Leveraging industry standards for managing support calls, convedo's Support Consultants provide an outstanding ability to diagnose and resolve issues with applications and infrastructure.
SUPPORT DELIVERY MANAGEMENT
A dedicated Support Delivery Manager is available to customers who need a holistic view of problems and incidents. Using industry defined ITIL based processes for problem and incident management, our customers are always kept informed of the status of all issues and the progress of any tasks that impact the operational availability of the platform.
ADVANCED CUSTOMER SUPPORT SERVICES
convedo has an Advanced Customer Support offering; the primary focus of this offering is the rapid diagnosis and resolution of critical issues that impact systems either in production or scheduled for production. This offering tends to be deployed on-demand and has been utilised by a variety of customers.
To learn more about our Support Services please contact us.
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