convedo - EIM Experts and OpenText Partner
convedo - EIM Experts and OpenText Partner
convedo - EIM Experts and OpenText Partner
convedo - EIM Experts and OpenText Partner

convedo Response.

Are you happy with the level of customer service you're providing to your customers?
convedo RESPONSE is designed to handle exponential increases in customer inquiries, protecting you from backlogs of unanswered requests and unhappy customers.

Challenges:

  • Do you receive lots of emails?
  • Do you rely upon manual processes to distribute these emails?
  • Does this impact on your operational efficiency and effectiveness?
  • Could this create a risk to data security or regulatory compliance?

then convedo Response can help you.

Solution:

convedo RESPONSE increases the productivity of your staff by fully automating the process of capturing, documenting, interpreting, routing and prescribing answers.

convedo's Email Response solution protects you from backlogs of unanswered requests, missed service levels and unhappy customers.

Use convedo's Email Response solution to provide superior email service while containing costs.

  • Exceed service levels with intelligent message handling and automatically prescribed and scripted answers.
  • Respond to your customers faster and more consistently, with less agent training, through an extensive set of productivity tools and integration with knowledge management.
  • Easily handle long-term growth and spikes in email volume with a system proven to scale reliably to thousands of concurrent users and millions of simultaneous interactions.

Result:

  • Improved Customer Service Experience
  • Increased Compliance
  • Improved efficiency

Request a Demo

Get free demo of convedo RESPONSE. Click below to contact us and we will arrange a time convenient to you.

Learn more

+44 (0) 207 718 0183click here for a call-back